Business is a complicated endeavor, write contributors Dave Nave and Steve Dightman. Analytical tools (from Six Sigma, Lean, etc.) provide a perspective, highly dependent on selected parameters. But no single tool provides a complete picture of the reality. Here's what you need to know.
Performance excellence occupies the attention of many organizations. Discussions in those organizations focus on how to accomplish the change from the current performance condition to the desired performance condition. Inevitable discussions fixate on tool selection, frequently degenerating into arguments about which tool to use.
Though tool selection is important, the trap is believing that all an organization has to do is select the right tool and all will be well. Unfortunately, tools are often applied to situations for which they were never intended. At other times, the proper use of the tool is not well-understood, and at still other times, the tool users do not have what Dr. Deming called ’intimate knowledge’ of the data being examined.